
13
◆ CONNECTIONS
PRECAUTIONS
※ The following connections should be made by qualified service personnel or system installers in
accordance with all local codes.
Note: When powered up, the camera performs a self-check for about 2 minutes (including one panning, tilting, zooming
and focusing operation). During the period, control operations are not executed.
6. TROUBLESHOTING
Trouble Possible Causes Solution
Power supply is not well connected Replace
Engineering cable failure Eliminate
No action, no video after
powered up
The power supply is not well connected Correct
Machine failure Repair
The camera is declining Put straight
Self-check isn’t normal, but
image is normal and obstacle
found in operation.
Voltage is low
Change power and place it near the
camera
The distance between AC24V power
supply to dome camera must be less
50 meters
The contact of video cables is incorrect Correct
The contact of video cables is loose Eliminate
Self-check is normal but no
image
Camera is damaged Replace
The connection of control signal is incorrect Correct
Camera number is not set correctly. Reinstall
Protocol setting is incorrect Correct
RS485 cable A+&B- connection is not correct Correct
RS485 cable is too long The maximum cable for RS485
communication is 1.2km
Self-check is normal but it is
uncontrollable
RS485 signal network is star configuration Star distributor is used at junction of
connection
The contact of video cables is loose Eliminate
Instable image
Voltage is low Replace
Dropout occurs due to low voltage Check ID address settings
Self-check is abnormal Power up again
The operation of mainframe is not correct Power up again
The camera is uncontrollable
and running unceasingly
RS485 bus line isn’t equipped with matched
resistance, or the resistance is not matched.
Correct
Abnormal video Extremely bright video No termination or high resistance
Red L AC24V
Black N AC24V
Video Output
RS485 Signal
Orange RS485+
Yellow RS485-
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